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Coping with the Loss of a Pet catipedia-icon4.png

What to do when you lose your best friend.

Grieving the loss of a pet can be as emotional as grieving the loss of any friend or companion in your life, so take time to acknowledge the emotions that surface with the loss of your pet. Expect to go through different stages of grief, including denial, anger, guilt, pain and depression. Knowing what to expect may not make the process easier or the recovery faster, but it can help reassure you that you’re on your way to healing.

Selecting a burial place

One of the first decisions you'll need to make after your pet dies is where he will be buried. Some people choose their own backyard; others opt for a dedicated pet cemetery. Cremation provides other options, too—like storing the ashes in a decorative container or even inside specially designed jewelry.

Connecting with others

During your grieving process you may need more than just the support of family and friends, and finding someone who has experienced a similar loss can be invaluable. Look online for support groups. Or try an online discussion forum to find people who share your experience.

You may find that helping others helps you to heal. Try volunteering at an animal shelter or fostering a puppy that will later be trained as a service dog.

If the tables turn and you find yourself consoling someone whose pet has died, simply listen and offer your condolences. If you’re looking to extend another gesture, send a floral arrangement and sympathy card or make a donation in the late pet's name to a charitable organization.

Remembering your pet

Creating a scrapbook, framing a photo or filling a memory box with mementos are great ways to memorialize your pet. You may also find healing in writing a letter to your pet, too.

In time, you may decide to open your home to another pet. If you do, the affection you feel for your new companion will be accompanied by precious memories of the one you lost—and that can be a comfort all its own.



Below you'll find answers to some of the most frequently asked questions about our company, our products and caring for your cats. If you have a question that isn't addressed here, please feel free to contact us.

Q: How can I email or talk with the Purina Pet Care team?

A: If you would like to talk with us, please contact us here or call us at 1­-888­-228­-2469.

Our Hours of Operation:

  • Monday through Friday 7 a.m. to 7 p.m. CST
Q: How are Purina Cat Chow products different from other healthy pet foods?

A: Inside every bag of Purina Cat Chow you'll find a selective blend of protein, fat, and fiber. Everything we use in our premium cat food formulas has a place in your cat's healthy diet.

Q: How can I be sure of the quality of the Purina Cat Chow products?

A: Our top priority is the quality of the food that nourishes not only your pets, but the pets we share our lives with, too. So from source to bowl, the quality of our food is assured by taking the following steps:

Ingredient Sourcing

  • Purina ingredient sourcing and processing meet or exceed FDA, USDA or AAFCO standards for pet food. And every supplier of ingredients for Purina products must meet our stringent standards for ingredient specifications, product safety, sanitation and manufacturing practices.
  • Ingredient Testing
  • All of Purina's North American manufacturing facilities have on-site quality assurance laboratories and staff. And we're working to expand the use of technology to further screen ingredients for quality assurance.
Q: Where is your food manufactured?

A: 99% of all Purina-branded pet food products sold in the U.S. are made in Purina-owned U.S. manufacturing facilities. Purina's sophisticated tracking system ensures important measures of control: All raw ingredients are tracked from time of receipt at our plants, through their inclusion in finished products, and on to retailers.

Q: I am unable to find a particular product in my area. Can you help me locate it?

A: Yes, we can help. Although distribution of our Purina Cat Chow products is national, not all stores carry all sizes and varieties. Contact our Customer Service department via our Contact Us page or call us at 1­-888­-228­-2469.

Q: Do you offer coupons?

A: We recommend signing up to become a member of our MyPerks loyalty program to receive exclusive offers. We also offer coupons in local papers, through direct mailing programs and via emails to registered members. Make sure to watch for sales or promotions at your local retailer as well.

Q: Where can I find articles and information about my cat?

A: We believe there's always more to learn and to share and that discovery should be fun. It's one more way we're helping you and your cat share a better life together. Visit Catipedia for articles and information and... a little bit of fun.

Q: Help! My cat has a health issue and I’m not sure what to do.

A: We strongly recommend talking to your veterinarian for immediate answers to urgent situations. While is an excellent resource of information provided by cat care experts, your veterinarian can provide the best care for your individual cat.