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Traveling tips to keep you and your cat happy.

Choosing an appropriate travel carrier will play a large role in how comfortable both you and your cat are with traveling. When you begin to think about the type of carrier you’ll need, keep in mind your cat’s comfort, your own comfort and any guidelines that airlines—or whatever mode of travel you choose—might have.

Some things to consider for your own comfort are the way the cat is put into the carrier—top, side or front entry—and whether the carrier has soft or hard sides. You’ll also want to consider how the carrier will need to be cleaned. Most plastic shell and wire mesh carriers can simply be wiped clean, while some luggage-type carriers require machine washing.

For your cat’s comfort, look for a carrier that includes a separate bottom tray. This can be used to hold absorbent pads to help keep your cat free of urine and feces. If your cat prefers to be hidden from view, select a covered, enclosed carrier. If your cat prefers a view, try a wire mesh carrier.

Before purchasing any carrier, check that your ideal carrier also fits the guidelines and regulations of whatever airline or hotel you might use.

Most airlines require that the walls of the carrier have adequate ventilation (preferably three sides) and should be strong enough to prevent it from being crushed. They also ask that the carrier have sturdy handles, an attached water bowl and enough room for your cat to easily stand up and turn around.

Basic tips for airline travel with your cat:

  • Begin with a visit to your vet to make sure your cat is in good health for flying. Depending on your cat’s temperament, your vet may recommend a mild sedative for your cat during travel.
  • A few weeks before your trip, get the airline’s regulations for pet travel, including acclimation, carrier specifications, baggage liability and vaccination records. Some airlines allow carriers onboard—ask if the airline you’re using permits it.
  • Bring all pertinent veterinary records and other documentation to the airport with you to avoid delays.
  • Schedule a direct flight if possible.
  • Make sure that your carrier is well marked with permanent identification, including your contact information, flight number, final destination and destination contact information.
  • Place any food, water and medication that you may need for your cat in an easily accessible location.

To help prepare your cat for any trip, consider the following tips:

  • Introduce your cat to his or her carrier in familiar and comfortable territory—not just on the day of travel or for trips to the vet or kennel.
  • Make the carrier as familiar and friendly as possible: Line it with a favorite blanket and include a special treat or toy to entice your cat to spend time inside.
  • Begin by taking your cat on short, frequent car trips before a longer trip.
  • During these shorter trips, provide plenty of treats, toys or other special items to help your cat associate travel with positive rewards.



Below you'll find answers to some of the most frequently asked questions about our company, our products and caring for your cats. If you have a question that isn't addressed here, please feel free to contact us.

Q: How can I email or talk with the Purina Pet Care team?

A: If you would like to talk with us, please contact us here or call us at 1­-888­-228­-2469.

Our Hours of Operation:

  • Monday through Friday 7 a.m. to 7 p.m. CST
Q: How are Purina Cat Chow products different from other healthy pet foods?

A: Inside every bag of Purina Cat Chow you'll find a selective blend of protein, fat, and fiber. Everything we use in our premium cat food formulas has a place in your cat's healthy diet.

Q: How can I be sure of the quality of the Purina Cat Chow products?

A: Our top priority is the quality of the food that nourishes not only your pets, but the pets we share our lives with, too. So from source to bowl, the quality of our food is assured by taking the following steps:

Ingredient Sourcing

  • Purina ingredient sourcing and processing meet or exceed FDA, USDA or AAFCO standards for pet food. And every supplier of ingredients for Purina products must meet our stringent standards for ingredient specifications, product safety, sanitation and manufacturing practices.
  • Ingredient Testing
  • All of Purina's North American manufacturing facilities have on-site quality assurance laboratories and staff. And we're working to expand the use of technology to further screen ingredients for quality assurance.
Q: Where is your food manufactured?

A: 99% of all Purina-branded pet food products sold in the U.S. are made in Purina-owned U.S. manufacturing facilities. Purina's sophisticated tracking system ensures important measures of control: All raw ingredients are tracked from time of receipt at our plants, through their inclusion in finished products, and on to retailers.

Q: I am unable to find a particular product in my area. Can you help me locate it?

A: Yes, we can help. Although distribution of our Purina Cat Chow products is national, not all stores carry all sizes and varieties. Contact our Customer Service department via our Contact Us page or call us at 1­-888­-228­-2469.

Q: Do you offer coupons?

A: We recommend signing up to become a member of our MyPerks loyalty program to receive exclusive offers. We also offer coupons in local papers, through direct mailing programs and via emails to registered members. Make sure to watch for sales or promotions at your local retailer as well.

Q: Where can I find articles and information about my cat?

A: We believe there's always more to learn and to share and that discovery should be fun. It's one more way we're helping you and your cat share a better life together. Visit Catipedia for articles and information and... a little bit of fun.

Q: Help! My cat has a health issue and I’m not sure what to do.

A: We strongly recommend talking to your veterinarian for immediate answers to urgent situations. While is an excellent resource of information provided by cat care experts, your veterinarian can provide the best care for your individual cat.