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5 signs your cat needs a trip to the vet catipedia-icon2.png

1. Loud, persistent meowing

If your cat meows loudly and often—and this is not how she normally communicates—she may be trying to tell you she’s in pain. Even if you don’t see obvious signs of trauma, plan to have your cat receive a complete medical exam.

2. Lingering cold symptoms

Sometimes cats get colds. But two serious viruses mimic cold symptoms: feline herpes and feline calicivirus. If your cat's runny nose, sneezes or cough last more than a week, make an appointment with your vet.

3. Sleeping 24/7

Cats snooze 16 to 18 hours a day, but if your cat won't wake up to eat or drink, that's cause for alarm: Going 48 hours without eating can lead to liver disease.

4. Changes in litterbox habits

If your cat won't use the litterbox, clean it more often. If she still refuses—and especially if she shows signs of discomfort or straining when she tries—she may have an infection, parasite or virus.

5. Fur loss

A certain amount of hair loss is to be expected, but if your cat loses patches of fur it could be a sign of a skin fungus or an allergic reaction. It also could be a sign of internal distress, such as a thyroid condition or Cushing's disease, which is caused by a tumor on the adrenal or pituitary glands.



Below you'll find answers to some of the most frequently asked questions about our company, our products and caring for your cats. If you have a question that isn't addressed here, please feel free to contact us.

Q: How can I email or talk with the Purina Pet Care team?

A: If you would like to talk with us, please contact us here or call us at 1­-888­-228­-2469.

Our Hours of Operation:

  • Monday through Friday 7 a.m. to 7 p.m. CST
Q: How are Purina Cat Chow products different from other healthy pet foods?

A: Inside every bag of Purina Cat Chow you'll find a selective blend of protein, fat, and fiber. Everything we use in our premium cat food formulas has a place in your cat's healthy diet.

Q: How can I be sure of the quality of the Purina Cat Chow products?

A: Our top priority is the quality of the food that nourishes not only your pets, but the pets we share our lives with, too. So from source to bowl, the quality of our food is assured by taking the following steps:

Ingredient Sourcing

  • Purina ingredient sourcing and processing meet or exceed FDA, USDA or AAFCO standards for pet food. And every supplier of ingredients for Purina products must meet our stringent standards for ingredient specifications, product safety, sanitation and manufacturing practices.
  • Ingredient Testing
  • All of Purina's North American manufacturing facilities have on-site quality assurance laboratories and staff. And we're working to expand the use of technology to further screen ingredients for quality assurance.
Q: Where is your food manufactured?

A: 99% of all Purina-branded pet food products sold in the U.S. are made in Purina-owned U.S. manufacturing facilities. Purina's sophisticated tracking system ensures important measures of control: All raw ingredients are tracked from time of receipt at our plants, through their inclusion in finished products, and on to retailers.

Q: I am unable to find a particular product in my area. Can you help me locate it?

A: Yes, we can help. Although distribution of our Purina Cat Chow products is national, not all stores carry all sizes and varieties. Contact our Customer Service department via our Contact Us page or call us at 1­-888­-228­-2469.

Q: Do you offer coupons?

A: We recommend signing up to become a member of our MyPerks loyalty program to receive exclusive offers. We also offer coupons in local papers, through direct mailing programs and via emails to registered members. Make sure to watch for sales or promotions at your local retailer as well.

Q: Where can I find articles and information about my cat?

A: We believe there's always more to learn and to share and that discovery should be fun. It's one more way we're helping you and your cat share a better life together. Visit Catipedia for articles and information and... a little bit of fun.

Q: Help! My cat has a health issue and I’m not sure what to do.

A: We strongly recommend talking to your veterinarian for immediate answers to urgent situations. While is an excellent resource of information provided by cat care experts, your veterinarian can provide the best care for your individual cat.